Politeness on the phone

In a continuing effort to integrate politeness into my communication textbooks and into communication generally, here is a useful set of guidelines for teaching children proper phone etiquette.

Comments

Post a Comment

Popular posts from this blog

Functions of Smell

Image
In the current issue of Wired (May 2014) there’s a brief article on Menssana Research and their efforts to detect sickness from breath samples. According to their website, they do NOT provide diagnostic tests for disease but instead a breath test to tell you if you don’t need to get more tests. So, for example, in the case of a lung cancer test, if the breath test is negative, the person need not go for additional tests. If the test is positive, then additional testing (such as a chest CT) is needed.  We do something similar when we make judgments about someone having, say, an upset stomach from their bad breath. So, in The Nonverbal Communication Book the four functions of smell that I identify--to attract others, to aid taste, to aid memory, and to create an image—need to be increased to add: to detect illness and well-being.
Read more

The Interpersonal Communication Book

I want to apologize to users of my Interpersonal Communication Book , 14th edition. A paragraph was omitted in the printing. The following paragraph would be inserted on page 130 before "Personal Distance."  Intimate Distance.   In intimate distance , ranging from actual touching to 18 inches, the presence of the other individual is unmistakable. Each person experiences the sound, smell, and feel of the other’s breath. You use intimate distance for lovemaking, comforting, and protecting. This distance is so short that most people do not consider it proper in public. Again, I apologize.
Read more

The Live Audience in Online Public Speaking Courses: One More Try

After reading the varied posts, I’m convinced we (as an academic discipline) don’t have any evidence for the claims that a live audience is either effective or necessary in online public speaking courses.  Although instructors noted how they handled this issue of a live audience, no one produced any evidence. In fact, I don’t know of any research showing that assembling 6 or more people and presenting a speech to them will improve someone’s public speaking skills more than will delivering it to a camera. If there is evidence, beyond the anecdotal, I’d much appreciate learning about it. Some people report that there is inherent value in presenting a speech to a live audience. This may well be true (though I’m not sure) but perhaps an online public speaking course is not the place for it. We cannot provide students with experience in every type of public speaking situation. After all, the live audience that the speaker recruits is unlike any audience he or she will ever meet again. ...
Read more